Henry Ford said, “Quality means doing it right when no one
is looking.” But how do you ensure that you are ‘doing it right’? You know the
product at the end of the line must meet certain quality expectations, but how
do you make certain each one will meet the same high standards?
The answer is a
Quality System.
Quality systems are put in place to establish a framework
for managing a business’s processes. They can help whether you provide products
or services, and regardless of your size or industry. They can also help new
businesses get on the right track by ensuring processes meet recognized
standards, clarifying business objectives and avoiding expensive mistakes. Having
a quality system can also help distinguish you from competitors - not only in
the U.S., but it may even lead to a higher profile and increased business
overseas.
Quality can be defined as basically
stating what is required, and while a quality management system could be defined as the implementation of specific
activities during a process to increase efficiency and gain continuous
improvement, its primary goal is to set out the procedures that will cause consistent
manufacture of quality products and/or services. ‘Quality’ also encompasses the
practices of Quality Control and Quality Assurance, and we will focus on those
next week.
Once a quality system is put in place, a
business will begin to see numerous benefits:
- Reduced number of mistakes
- Improved customer satisfaction
- Increased employee morale
- Increased efficiency
- Increased production
- Increased profits and cost savings
Having a third party verify and certify your quality system
also adds credibility to your business and product. An accredited third party
testing, inspection and certification agency can not only provide evidence of a
certified quality system, they can also advise and consult on ways to
streamline your processes and continue seeing ongoing improvement in your
products.
You may not be sure how to begin, or maybe you have a
quality system, but you think it could be better, NTA can help. We are accredited by IAS to review, evaluate
and certify quality control systems. Contact NTA to find out how we
can help you make sure you are “…doing it right when no one is looking.”
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